mBank: Behind the scenes of a successful, innovative bank

CLIENT: mBank is one of the largest banks in Central and Eastern Europe and is known for its high customer satisfaction thanks to innovative and digital customer loyalty measures. Until 2013, mBank operated under the name BRE Bank and is active in Poland, the Czech Republic and Slovakia.

NEEDS: The company faced a number of challenges that meant mBank needed to innovate and adopt new technologies.

These were to assist with the following tasks:

- Expanding the customer base and improving customer satisfaction, especially in the retail and small business segments.
- Automating the loan application process to make the loan process faster and more
and make it more user-friendly
- Developing new segments and expanding into new geographic
territories
- Acquisition of an appropriate tool to anchor Basel compliance
anchor
- Increased flexibility and speed of adaptation

SOLUTION: mBank chose CRIF as its partner because of the strategic solutions that adequately met the needs of the financial institution. mBank restructured its credit risk management tasks and revised its decision-making processes to make the best use of CRIF's predictive analytics. In addition, StrategyOne, CRIF's decision management solution, was to be used for automated decisions throughout the credit lifecycle.

RESULTS: The results were outstanding:

- Tripling of the number of customers
- Expansion into 2 additional countries
- Increase of loans in the retail segment 9-fold

Through automated scoring and decisioning, mBank achieved a fast lending process for both new customers, with a processing time of only 15 minutes, and existing customers, where pre-approval for a loan can be done with the click of a mouse.

 

Fill out the contact form and we will send you the complete success story

For the purpose of further information on our services, you can contact us via our online contact form. As a result of the registration, your data will be stored in our customer relationship management system ("CRM system") and forwarded internally for further processing. The personal data that you provide to us as part of this contact request will only be used to respond to your inquiry or contact and for the related technical administration.

The legal basis for data processing in this case is Article 6 para. 1 p. 1 lit. a DSGVO (consent) or Article 6 para. 1S. 1 lit. b DSGVO (implementation of pre-contractual measures). The inquiries will be deleted after two years at the latest. Legal retention periods are observed accordingly.