Rabbit Entertainment: KJM Compliant Customer Onboarding

CLIENT: Rabbit Entertainment is an operator of numerous online casinos. Among the well-known brands are Lordlucky, Lapalingo or Tigerspin, which are among the well-known providers with over 1000 games on their sites. With several thousand new customer registrations every month, Rabbit Entertainment relies on a good identification and authentication process.

NEEDS: Due to the new State Gambling Treaty (GlüStV 2021) and a decided license application, Rabbit Entertainment was looking for a process to identify and validate new and existing customers. With the multitude of new and existing customer verification, a high degree of automation with little integration effort was decisive for the decision making, in addition to a good conversion.

SOLUTION: CRIF PHYON Platform incl. Ident Services ID Scan - Fully Automated Identification
CRIF's identification process guides Rabbit Entertainment's customers through the following procedures and steps, which have been positively evaluated by the KJM:

Automated badge and data capture.
OCR badge capture automatically captures the required badge data for the rest of the process.
Intelligent Liveness Verification
By performing certain facial expressions and head movements, it is possible to ensure that the customer is actually a living person and not a photograph.
Real-time biometric matching
Biometric facial recognition is used to verify the customer's identity and check the authenticity of the ID card.

For a cost-efficient KYC process, database-based checks are performed upstream of the identification process already in real time. Here, the data is compared with the CRIF database to detect fraudsters or non-existent individuals. In addition, according to regulatory requirements, a PEP and sanctions list check, as well as matching against the OASIS blocking file are also started. In this way, Rabbit Entertainment and CRIF ensure that only potential customers are steered into the identification process.

Here's what Rabbit Entertainment has to say about working with CRIF:
"A KYC driven customer onboarding completely from one source. This is what CRIF as a KYC sparring partner, made possible for us. We are very happy to have found a solution that automates the entire identification process and fraud detection, including PEP and SL, in real time."
Tal Zamstein CEO Rabbit Entertainment




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